Our policy is valid for a period of 60 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 60 days has lapsed, we can’t, unfortunately, offer you a refund. If you are not satisfied with your purchase, please contact our Customer Support Department and we will do our best to make your experience with us, the best experience.
The following criteria must be met to qualify for a refund:
– Product is defective
– Product must be in original packaging
– Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
In order to return an order, you must contact us first to obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
1) For items that for instance have a defect due to faulty craftsmanship such as breakage during transit, we will cover the warranty and give you a new one.
We will always stand behind whatever products we sell. We will have no problem replacing your eyeglasses if there is any issue with them, as it is our duty to offer the highest quality customer service.
2) The prescription clearly is wrong, due to:
A) : The prescription you entered doesn’t match your eye measurements.
Eyetician will not take any responsibility for the error. We’ll be sure to fix it. You can get an additional discount on other orders to minimize any potential losses.
(B): The product is not as described.
If the ordered pair of glasses is not delivered as described on your order, we will take the full responsibility. We will discard the glasses that are deemed unacceptable and replace them promptly after verification.
3) If you don’t like your new glasses, we’ll happily offer you a refund or exchange.
If the prescription is to your liking. Within 60 days from the date of receiving, you can receive a store credit for a one-time exchange, so you can find something more to your liking.
4) The received merchandise got damaged in few days.
Within 60 days of receipt, you can always get back to us and your issue will be resolved in best possible manner.
5) Above policies are applicable on designer eyewear too?
No. On return of designer frames a restocking fee of $30.00 will be charged per frame in addition to partial or full refund.
6) My designer pair is having prescription or quality issues.
We are ready to re-do your pair accordingly once the verification process is completed. We may ask you for a copy of your Doctor’s original prescription or any picture in case of quality issues.
7) When am I eligible for full refund?
You can always ask for full refund in case of a prescription issue, damaged pair received, lost in transit or the ordered goods were not as per your order. For refund, you need to send us the received pair on your own cost and confirm us the carrier with the tracking number.
8) What do I do to have partial refund?
Partial refund will be half price of the lenses + full frames price excluding the discounts availed and the shipping you have paid. The pair should be returned in order to be eligible for partial refund.
9) Do you offer frames only?
No, only for sunglasses.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
100% CUSTOMER SATISFACTION GUARANTEE!